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• Appealing an ESA decision

  Find out how to appeal an ESA decision. Before you can appeal a decision made by the DWP, you might need to ask for a mandatory reconsideration

• Check if your landlord can increase your rent

  Find out how to deal with a rent increase, find out how to negotiate to get a lower rent and check how you can challenge your rent increase

• Using storage heaters and immersion heaters correctly

  Check how to use electric storage heaters and immersion heaters. Make sure you’re using your heaters correctly

• Ending a joint hire purchase or a conditional sale agreement - letter

  Letter to end a joint hire purchase or conditional sale agreement. You might need to do this if you can't afford the payments any more

• Getting information about your discrimination case

  How to use the questionnaire procedure before taking legal action to get information on how you have been discriminated against by a person or organisation

• Working on bank holidays

  Find out if you have to work on bank holidays, how it affects your annual leave and what to do if you have a problem

• What to do if you don't get your maternity rights

  Know how to negotiate to get your maternity rights at work - or how to use the employment tribunal to win compensation if your employer refuses to follow the law

• Applying for Council Tax Reduction

  Check how to apply to the council for Council Tax Reduction. Check if you can backdate the reduction, and how to challenge a decision

• Check if you're entitled to paid holidays

  Find out if you’re entitled to paid holiday and how much you should get - including if you’re in a new job or when you leave a job

• Cancelling a phone, TV, internet or mobile contract

  Check your rights if you want to cancel a phone, tv, internet or mobile contract. Find out when you can cancel without having to pay a fee