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  • Disability discrimination and benefits

    What counts as disability discrimination by benefit providers. Benefit providers must not discriminate against you when making decisions about your benefits

  • Check if a change affects your JSA

    What to do if you have a change of circumstances while getting JSA. How to report changes to your work, income, family, health or immigration status

  • Check if you can get sick pay

    Who can and can’t get sick pay, what you can do if you're not getting the sick pay you might be eligible for and returning to work after illness or surgery

  • If your circumstances change during your IVA

    Find out what to do if your circumstances change during your IVA, like your income goes up

  • Carer's Allowance

    Carer’s Allowance is a benefit for people who are giving regular and substantial care to disabled people. Check if you're eligible and how to make a claim

  • Payment protection insurance

    Get help with payment protection insurance issues. Check if you can complain about PPI, how to complain about it and how you can take your complaint further

  • Problems with your payment

    Overview and content list for problems with your payment. Get help appealing if you're having problems with your universal credit payments

  • Appealing against a benefit decision

    Appealing to an independent tribunal if you disagree with a mandatory reconsideration decision made by the DWP or HMRC