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• Make an informal discrimination complaint

  Decide the best way to make an informal discrimination complaint. Check what to say in your complaint to help you resolve the issue quickly

• Asking the council to help you get repairs done

  Asking the council to help you get repairs done Ask the council to check if your rented home needs repairs If the council decide your landlord has to do repairs Ask the council for money or help to do repairs Letter to complain to the council if your landlord hasn’t done repairs

• Getting repairs done if you rent from a council or housing association

  Getting repairs done if you rent from a council or housing association How to report repairs Complaining about your landlord's failure to make repairs Using the right to repair scheme Offsetting rent arrears because repairs haven't been done Withholding rent because repairs haven't been done

• Your energy supplier has put its prices up

  When your supplier is allowed to raise their prices, notice they should give you, what to do to avoid price rises

• If you’re offered an unsuitable council or housing association home

  Check if the home you're offered is suitable for your needs. Check how to refuse the housing offer if it isn't suitable

• Getting repairs done if you're renting privately

  Check what repairs you and your landlord are responsible for, find out how to tell your landlord about repairs and know how to take action if your landlord won’t do them

• Payment of benefits and tax credits

  Check how benefits and tax credits are paid - usually by direct credit transfer into bank, building society or Post Office card accounts. Find out about the Payment Exception Service if you can't use an account

• Getting financial advice

  Information on choosing a qualified financial adviser, how much advice will cost, a checklist of things to think about before seeing an adviser and how to make a complaint