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• Getting a bank account

  Information on how to get a bank account, types of account available and switching from one bank or building society to another

• Problems with your travel insurance claim

  What you need to do if you have problems making a claim on your travel insurance policy

• Letter to complain to an energy supplier

  Use this template letter to complain to your energy supplier - fill it in, download it and sent

• What to do if your mobile phone is lost or stolen

  Find out what to do if your mobile phone is lost or stolen. You should report it to your network provider, and if it was stolen report it to the police

• If you haven’t received an accurate energy bill in a while

  What to do if you haven't received an energy bill, how much of your next bill you'll have to pay, explains the 'back billing principle', what to do if you can't pay the bill

• Your energy supply

  Get advice if you're having problems with your gas or electricity supply

• Reducing your regular outgoings

  Find out how to save on household, energy and water bills, your TV licence and travel costs

• Creditors still contacting you - debt relief orders

  Explains what to do if you are being chased for a debt covered by your debt relief order and the situations in which creditors are still allowed to contact you while the order is in place

• Paying your water bills if you're renting

  Payment issues and problems you may have as a tenant with your water bill and what you can do

• Getting your broken boiler repaired or replaced

  Check whether you need to get your broken boiler repaired or replaced. Check if you can fix the problem yourself or what financial help is available for a new boiler