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• Offsetting rent arrears because repairs haven't been done

  How rent arrears for social housing tenants can be offset against the damages for not making repairs if your landlord is taking possession proceedings against you because of rent arrears

• Letter to get a loan fee refunded when the loan hasn't been received

  Use this letter to get a refund of a fee for a loan when the loan has not been given within 6 months

• Check if you’re allowed an extra bedroom for Housing Benefit

  Find out if you can get Housing Benefit for another room in your council home because you have a disability or someone is away from home

• The council says you've had a Housing Benefit overpayment

  Check if you’ve actually been overpaid Housing Benefit and find out how to challenge a overpayment

• If you think you’ve been unfairly treated when applying for a job

  Find out what you can do if you weren't offered a job because of discrimination against you

• Challenging a benefit decision - mandatory reconsideration

  Check what you can do if you disagree with a benefit decision made by the DWP or HMRC

• If a problem with National Insurance is affecting your benefits

  What to do if you can’t find your National Insurance number or if you think your National Insurance record is wrong and it’s affecting the benefits you can claim

• Parental bereavement pay - what you're entitled to and how to get it

  Find out if you're entitled to parental bereavement pay, and how to arrange it with your employer

• Challenging a Child Benefit decision - mandatory reconsideration

  Ask HMRC to re-think their decision about your Child Benefit. How and when to ask for mandatory reconsideration

• What to do if you've been sanctioned while on Universal Credit

  Check what you can do if you've been sanctioned on Universal Credit. Check how to challenge an unfair sanction and what you can do to avoid future issues