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• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

• Check if you can get Pension Credit

  Check if you can claim Pension Credit, a weekly benefit made up of 2 parts - Guarantee Credit and Savings Credit

• Challenging a JSA decision - mandatory reconsideration

  What to do if you've been refused JSA or had your JSA reduced. The arguments you can use to challenge a JSA decision and the evidence you'll need

• Help claiming ESA

  Get help claiming ESA. Check if you're eligible to claim for ESA, how much you could get and help filling in the capability for work form

• Credit brokers explained

  Explains what a credit broker is and when they are properly authorised to act

• Your payment card was used without your permission – distance sales

  What you can do if your payment card has been used for a distance sale purchase by internet, mail order, TV, phone or fax without your permission

• Check if something might be a scam

  What to look for when identifying a scam, and how to protect yourself from being scammed

• Deciding if you should apply for SMI

  What to think about before you apply for support for mortgage interest (SMI) if you get benefits.

• Workplace pensions

  Types of pensions provided by employers including occupational, personal and stakeholder pensions and what happens when you change jobs

• Prepare for an asylum interview

  Get help preparing for an asylum interview (or ‘substantive interview’) when you apply for refugee status - it’s a chance for you to put your case across to someone from the Home Office