Search

• Letter to complain about energy mis-selling

  Use this template letter to complain if you've been pressured into signing an energy contract when you didn't want

• Rules debt management plan providers must follow

  Explains the rules, set by the Financial Conduct Authority, that all debt management plan providers must follow

• If your child is living in the UK illegally

  How to get your child a legal immigration status, such as British citizenship or ‘discretionary leave to remain’, if they are under 18 and living in the UK illegally

• Information your debt management plan provider must give you

  Explains what to do if a debt management plan provider has not given you all the information you are entitled to when choosing or signing up for a debt management plan

• Gathering evidence about discrimination at work

  Get the facts and evidence to help you take action about discrimination at work

• Contact the consumer service

  Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem

• Check if your immigration status lets you get benefits and help with housing

  Check if you’re allowed to claim public funds. Check what counts as public funds, and what else you might be able to claim

• Bailiffs

  Find out how to deal with bailiffs and complain if you’ve been mistreated