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• Contact the consumer service for energy problems

  Contact Citizens Advice consumer service for energy problems. By phone, online chat or online form we can help you with your worries about energy bills or energy supply

• Problems with buying and selling a home

  Check the main problems you might have when buying or selling a home. Check how to deal with issues with estate agents, surveyors, valuers, buyers and sellers

• WaterSure scheme – help with paying water bills

  Watersure is a scheme to help save money with your water bill, if you get certain benefits and you have three or more children under 19 or someone in your house has a medical condition that means more water gets used

• Debt management plans

  Overview and content list for debt management plans. Read our advice about getting a debt management plan, while one is in place and making a complaint.

• Check if you can complain about mis-sold PPI

  Find out if you’ve had payment protection insurance (PPI) and if you can get your money back - it might have been added without telling you

• Find an approved garage

  Find UK Garages approved by the Motor Industry Code of Practice for Service and Repair

• Your insurer refuses your claim

  Reasons why your insurer may refuse your insurance claim or will not pay out the full amount

• Reporting to Trading Standards

  Report a trader who has broken the law by contacting the Citizens Advice consumer service or Advice Direct Scotland

• Problems with goods - letter before court action

  Letter to send as a last attempt to ask a trader to sort out a problem before you take court action

• Paying back an Income Support overpayment

  Find out the different ways you can pay back an Income Support overpayment, including in instalments