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1,261 results found for consumer advice
Payday loans - making a complaint
How to complain to a payday loan lender, the Financial Ombudsman Service or a trade association about a payday lender that has not followed the Good Practice Customer Charter and the Financial Conduct Authority (FCA) rules
Complain about a premium rate phone charge or text message
What to do if you want to make a complaint because a company didn’t make it clear that a phone or text number was premium rate
Choosing a debt management plan provider
How to find a debt management plan provider, covering whether a debt management company is licenced and belongs to a trade association and checking the contract is correct
Water shortages - restrictions to your supply
When your water company can impose temporary hosepipe bans and drought orders during water shortages, for how long, and what your rights are when this happens
Cold called by a debt management plan provider
How to complain if you are cold-called by a debt management company - uninvited contact by phone, text, email or in person at your door
If you’re not happy with Royal Mail’s decision about compensation
Check how to challenge Royal Mail’s decision about compensation for damaged, lost or delayed post
The rules about making a court claim
The Civil Procedure Rules and the Practice Direction on pre-action conduct are outlines. These must be followed if you take your consumer case to court.
Get help paying for energy efficiency home improvements
Check if you’re eligible for funding or grants to make your home more energy efficient. Get help with the cost of insulation, boilers or improving your heating
Your debt management plan provider has closed
What you should do next if your debt management company closes down. Debt management providers sometimes go bust or have their licence taken away
Misled by a debt management plan provider
How to complain about a debt management plan provider if they have misled you in their marketing, advertising or promotion, or made other misleading claims