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• Lodging and subletting

  Check your rights if you're a lodger or you have a lodger. Check your rights if you sublet from someone, or if you want to sublet your home to someone.

• If your clothes have been lost or damaged by a dry cleaner

  Your legal rights if your clothes are lost or damaged, how to make a complaint, how to take your complaint further if you're unhappy with their response.

• Understanding your tenancy agreement

  Check what terms can be in your tenancy agreement. Check documents your landlord needs to give you and what counts as an unfair agreement

• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work

• Letter to complain to a trader about poor quality work

  Letter to ask a contractor to fix a problem with building work, decorating or home improvements

• Check your housing status if you rent from a private landlord

  Check what type of tenancy or other housing status you have if you rent from a private landlord. The rules depend on the date your tenancy started

• Taking action over credit brokers

  Explains how to get your money back from a credit broker, if they have taken payment from you without your permission

• Housing

  Get advice on renting, council tax, homelessness and problems where you live

• Dealing with discrimination at work

  Check if you're being discriminated against in the workplace and find out how to take action

• Cancelling building or decorating work

  When you can cancel building or decorating work, how to cancel, when you're entitled to your money back, how to negotiate with the trader or company