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• Payday loans - reasons to complain about your lender

  What you can complain about if your payday lender doesn’t follow the Good Practice Customer Charter rules

• Step 2: Check the situation where you were discriminated against

  To check if you’ve been discriminated against, you can check if the situation where it happened is covered by the Equality Act 2010

• Vehicle insurance – making a claim if your car or its contents are stolen

  What to do if your car is stolen or something’s taken from your car you may want to make a claim on your motor insurance

• Use our British Sign Language service to help you apply for Universal Credit

  You can use our British Sign Language (BSL) video service if you need help or advice with applying for Universal Credit and the early stages of your claim

• Debt management plan fees too high?

  Action you can take if you think the fees charged for your debt management plan are unfair, including a explanation of what counts as unfair

• Sending your PIP claim form

  Information about where to send your completed ‘How your disability affects you’ form and how long you have

• What is Universal Credit?

  What is Universal Credit and how it works - including how it's different from other benefits and what other benefits you can claim at the same time

• Check if your landlord has to protect your deposit

  Check if your landlord needs to put your tenancy deposit into a deposit protection scheme. Check what you can do if they don’t