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• Holidays

  Template letters for consumers with holiday problems. If you've had problems with your holiday, use our template letters to complain or ask for a refund

• Squatting

  Squatting Check what rights squatters have

• Council tax

  Check how council tax works. Check if you can get a discount or exemption from council tax and how to apply

• Small claims

  Read our advice on small claims. What to do if you're considering making a small claim, going to a hearing and what the rules are about making a court claim

• Budgeting

  Find out how to work out your budget and what to do if you’re struggling to pay your bills

• Hate crime

  Get help and advice on hate crimes and hate incidents. Find out what a hate crime is, how to check if you’ve experienced one and report it to the police

• Education

  Get advice on issues about education. Overview of discrimination in education, sorting out school problems and help with school costs

• PIP appeals

  Overview and content list for PIP appeals. Find out more about challenging a pip decision, mandatory reconsideration and having a tribunal hearing

• Faulty goods

  Consumer template letters for faulty goods. Use our template letters if you need to write about an issue with faulty goods to a supplier

• Trafficking

  Overview and content list for trafficking. Get information about reporting human trafficking and what to do if you've been trafficked. Find out more