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• Claiming compensation from water companies

  How to claim compensation from a water company. Read this to find out more about the standards water companies must stick to and when you can claim

• How lenders decide whether to give you credit

  Information on credit scoring, credit rating, credit reference agencies and how they decide whether or not to give you credit

• WaterSure scheme – help with paying water bills

  Watersure is a scheme to help save money with your water bill, if you get certain benefits and you have three or more children under 19 or someone in your house has a medical condition that means more water gets used

• Who is responsible for repairing drains and sewers

  The difference between drains, lateral drains and sewers and who is responsible for repairing them, and asking a water company to adopt a private or unadopted sewer

• Report a scam

  If you've been scammed, there are organisations you should report the scam to. Find out how to report a scam and what information to gather

• Payday loans

  How payday loans work, including continuous payment authority, stopping payments, extending the loan and alternatives to payday loans

• Get compensation if you have a power cut

  How to claim compensation if your gas or electricity supply is interrupted, when you're entitled to compensation, how much you'll get

• Credit agreements and creditors

  Consumer template letters for credit agreements and creditors. Use our template letters for help writing a letter for credit agreements or creditors.

• Holidays

  Template letters for consumers with holiday problems. If you've had problems with your holiday, use our template letters to complain or ask for a refund.

• Problems with delivery

  Template letters for consumers if you have problems with delivery. Use our template letters to write if you're having a problem with a delivery service.