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• Something's gone wrong with a purchase

  Information for if something's gone wrong with a purchase. Get help if you're a consumer who's had an issue with a purchase you've made and need advice

• Offer to non-priority creditor - letter

  Letter for when you have some money available to offer your non-priority creditors

• Talking to your employer about a problem

  Get help and advice on how you can deal with a problem at work informally. You might be able to sort out the problem informally by talking to your employer

• Stop being chased for a parking ticket

  How to stop being chased to pay a parking ticket in England and Wales – including if you've already paid or are appealing your ticket

• Get a Universal Credit advance payment

  How to get an advance payment of Universal Credit if you don't have enough money to get by while you're waiting for your first Universal Credit payment

• Is your home at risk if your partner is bankrupt?

  Explains what could happen to your home, if you own or rent it jointly with a partner who goes bankrupt

• Cancelling your debt management plan

  Reasons why you might want to cancel your debt management plan and things to consider before doing so, including how you will deal with your debts instead and whether you will get a refund of fees

• Consumer service complaints procedure

  If you're unhappy with the consumer service you've received from Citizens Advice, you have a right to make a complaint. Find out more about the process

• Paying council tax if you’re a student

  Check if you have to pay council tax as a student. Check what the rules are if you're taking time off from your course

• Consumer service complaints procedure

  It’s important that you tell us if you're unhappy with the service you have received. Find out more about the consumer service complaints procedure