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• Problems with an insurance claim

  Contacting your insurer about a problem with your claim and when to use the Financial Ombudsman Service to resolve a complaint with your insurer

• Problems getting to or topping up your prepayment meter

  What you can do if you can't get to your prepayment meter, can't top it up, or can't use

• Claiming compensation for a personal injury

  How you can take legal action if you want to claim compensation for a personal injury

• Your energy supplier has gone bust

  What happens if your gas or electricity supplier stops trading, and what you should do next

• Getting a smart meter installed

  What smart meters are, when you can get one installed, whether you can refuse a smart meter, smart meter specifications and how to save money with a smart meter

• Find an installer for energy efficiency home improvements

  Check how to find an experienced installer for energy-saving home improvements for things like solar panels and insulation

• Paying your water bills if you're renting

  Payment issues and problems you may have as a tenant with your water bill and what you can do

• If your energy supplier has increased your direct debit payments

  Why your payments may go up, checking your payments are correct, agreeing new monthly payments