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  • Gathering evidence about housing discrimination

    Get the facts and evidence to help you take action about discrimination in housing

  • If you think you've bought stolen goods

    If you've bought stolen goods you need to hand them in to the police. You should then be able to get a full refund. Don't return the item to the seller yourself

  • Pawnbrokers

    Information about what a pawnbroker is and what happens if you are unable to repay your loan, lose your ticket or do not collect the goods

  • Illegal ticketing websites

    Checking that a ticketing website is genuine and what to do if you think you have bought a ticket from an illegal website

  • Rent arrears

    Overview and content list for rent arrears. Get help and advice on dealing with rent arrears, eviction and what to do if you're taken to court.

  • Debt relief order application refused

    Reasons why your debt relief order application might be refused and what you can do if you think the refusal is unfair or wrong

  • Solve an ongoing consumer problem with a business seller

    The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR

  • Finding free or affordable legal help

    Find out how to get legal help if you're on a low income, including advice from a law centre or legal aid solicitor, and trial or tribunal representation by a pro bono barrister