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• A business takes legal action against you to recover losses for theft

  What to do if you are accused of shoplifting, theft or negligence at work where the business is trying to recover compensation for alleged losses

• Pawnbrokers

  Information about what a pawnbroker is and what happens if you are unable to repay your loan, lose your ticket or do not collect the goods

• Changing your mind about something you've bought

  What you can do if you’ve changed your mind about something you’ve bought - your rights, whether you can take it back and get a refund or an exchange.

• Preparing for your ESA medical assessment

  What will happen at the assessment, what to take with you, how to answer questions from the healthcare professional, what will happen next

• Help dealing with mortgage debts

  Different options which might be available to help clear your mortgage debt and pay back the money you owe to your lender.

• Claiming Attendance Allowance if you're terminally ill

  There's a quick application process to apply for Attendance Allowance for people who have been diagnosed with a terminal illness and aren't expected to live more than 6 months

• Finish and send the work capability form for Universal Credit

  If you can't work because you're sick or disabled, find out how to fill in the last section of the form and what to do after you send it back.

• Getting benefits if you got ill or were injured at work

  Check if you can claim Industrial Injuries Disablement Benefit and how to deal with problems

• How to claim bereavement benefits

  Find out how to claim Bereavement Support Payment. For deaths before April 2017, check if you can get Widowed Parents Allowance

• Buying insurance for your mobile phone

  Deciding whether to insure your mobile phone and the different types of insurance you can get for your mobile phone