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• If you can't keep to your claimant commitment

  What to do if you can’t keep to your claimant commitment because of illness, emergencies or changes to your situation

• Taking the first step if you need financial support

  If you need financial support, start by checking if you can get any benefits. You could get this financial help, even if you’re working or have savings

• Dealing with mortgage arrears

  What happens if you miss a mortgage payment, including how to agree a repayment plan with your lender so you can pay your mortgage in smaller amounts

• Problems getting to or topping up your prepayment meter

  What you can do if you can't get to your prepayment meter, can't top it up, or can't use

• If your new style ESA is ending because of the 1-year limit

  What you can do if your new style ESA is ending

• Dealing with the financial affairs of someone who has died

  Information on the role of the executor or administrator in dealing with the estate of a deceased person

• Getting visas for your partner and children to live in the UK

  Check who can apply for partner and child visas, including the rules about your income

• Applying for family visas or indefinite leave

  Check how your family member can apply to live in the UK, extend their visa or get indefinite leave to remain