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• If something you ordered hasn't arrived

  Check what to do if a parcel hasn't arrived and how to spot scam messages about it. Check your rights to a refund or another delivery and how to contact the seller

• Preparing to challenge your eviction if you've been discriminated against

  Find out how to stop your eviction if your landlord has discriminated against you

• Dispute a mobile, phone, internet or TV bill

  Challenge a bill if you’ve been charged too much for your phone, internet or TV. Your provider might have got your bill wrong or your bill could be high because of fraud

• Step 1: try to settle your dispute

  Step 1: try to settle your dispute This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales There are court rules that you must

• Get help if you’ve experienced a hate crime or hate incident

  Check what support is available if you’ve experienced a hate crime or hate incident - including if you don’t want to go to the police

• Disputing paying back a working or child tax credits overpayment

  What to do if your tax credits are overpaid and you disagree about paying the money back

• The rules about making a court claim

  The Civil Procedure Rules and the Practice Direction on pre-action conduct are outlines. These must be followed if you take your consumer case to court

• Q16 - coping with social situations

  Help to fill in Q16: coping with social situations for your ESA application. Find out what this means and how to correctly complete the question

• Mail order catalogues

  Information about buying things from a catalogue and being an agent for a catalogue company

• Benefit overpayments

  Causes of benefit overpayments and what to do if you've been told you've been paid too much