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• Stopping a future payment on your debit or credit card

  Information about your rights to stop a future credit or debit card payment, by phone, email or letter, and how to get your money back if money is taken from you account against your wishes

• Talking to your employer about a problem

  Get help and advice on how you can deal with a problem at work informally. You might be able to sort out the problem informally by talking to your employer

• Letter to raise a grievance at work

  If you want to make a complaint about something at work, you should raise a grievance. Use our template letter to raise a grievance about a problem at work.

• Payday loans

  How payday loans work, including continuous payment authority, stopping payments, extending the loan and alternatives to payday loans

• Making sure your flat is fire safe

  Find out how to make sure your home is fire safe, and who is responsible for fire safety

• Cancelling your debt management plan

  Reasons why you might want to cancel your debt management plan and things to consider before doing so, including how you will deal with your debts instead and whether you will get a refund of fees

• Ask the council to check if your rented home needs repairs

  If you’ve reported repairs to your landlord and they haven’t done anything, find out if the council can help you get the work done

• If the structure of the building you live in isn’t safe

  Check what to do if you think your building isn’t safe. You can also check who needs to pay for structural repair works if you’re a leaseholder