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• University accommodation

  University accommodation Student housing - living in halls Student housing - rights and responsibilities in halls Student housing - standards in halls Student housing - your behaviour in halls Student housing - ending your agreement in halls

• Complaining about a vet

  What to do if you have a complaint against your vet for negligence or misconduct

• Complaining about a funeral

  What you can do if you're not happy with the service you've received from a funeral director

• Student housing - living in halls

  Explains the housing status of students living in halls of residence provided by their university. Also covers rent, deposits, administration fees, bills and council tax

• Working hours and rest breaks

  Information about working hours and rest breaks. Check if you're working more than the limit, your rights at work and taking breaks.

• Backdated water bills

  What is likely to happen if water companies pursue households for the payment of water bills if they have not been paid in the past for whatever reason and what you can do about

• Your insurer refuses your claim when you don’t give relevant information

  What your responsibilities were to give information to your insurer before 6 April 2013, to help with any disputes with insurance taken out, renewed or changed before 6 April 2013

• Choosing voluntary redundancy

  Work out if voluntary redundancy is right for you, and know when it affects benefits, mortgage protection or early retirement