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Reapply for Universal Credit
Reapply for Universal Credit if you need to claim it again. If you've claimed before, you might not have to go through the full application again
Making a controlled goods agreement
Check how to make a controlled goods agreement with bailiffs and what to do if you break your agreement
Dealing with mortgage arrears
What happens if you miss a mortgage payment, including how to agree a repayment plan with your lender so you can pay your mortgage in smaller amounts
The costs and charges of credit cards
Information about interest and other charges, which may be incurred when using your credit card, including charges when buying things abroad, or for missed payments
Dealing with rent arrears
Check you’re responsible for paying rent arrears, find a way of affordably repaying them and make sure you're getting all the help you're entitled
Banking
Overview and content list for banking. Read our advice on getting a bank account, complaining about banks, stopping a payment and more
Check if you can get your money back after a scam
Find out when you're likely to get a refund following a scam, and how to claim
Debt has increased since debt management plan
Explains what to do if your overall debt increases even though a debt management plan is in place, including asking for interest to be frozen, increasing payments and considering alternative debt solutions
Use our British Sign Language service to help you apply for Universal Credit
You can use our British Sign Language (BSL) video service if you need help or advice with applying for Universal Credit and the early stages of your claim
Creditors still contacting you - debt management plans
Explains why creditors may still contact you while a debt management plan is in place and what to do if a creditor is harassing you