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• Disputing paying back a working or child tax credits overpayment

  What to do if your tax credits are overpaid and you disagree about paying the money back

• Challenging a JSA decision - mandatory reconsideration

  What to do if you've been refused JSA or had your JSA reduced. The arguments you can use to challenge a JSA decision and the evidence you'll need

• Help with your Housing Benefit claim

  Help with your housing benefit claim. Check if you can get housing benefits, how much you can get, if a change affects your claim and how to claim.

• The rules about making a court claim

  The Civil Procedure Rules and the Practice Direction on pre-action conduct are outlines. These must be followed if you take your consumer case to court

• Deciding whether to make a small claim

  Find out what you should consider before starting a small claim and when you can make one.

• Before you claim Attendance Allowance

  Overview and content list for before you claim Attendance Allowance. Get information about what Attendance Allowance is and if you're entitled to it.

• Your insurer refuses your claim

  Reasons why your insurer may refuse your insurance claim or will not pay out the full amount.

• Problems with your travel insurance claim

  What you need to do if you have problems making a claim on your travel insurance policy.