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• Complaints about your water supply

  Overview and content list for complaints about water supply. Read advice about claiming compensation from water companies and making a complaint to the company.

• Problems with paying your water bill

  Read our advice about problems paying your water bill, including information if you need help paying with the WaterSure scheme.

• Get emotional support if you’ve been scammed

  Find out where you can get emotional or financial support if you've been scammed

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement

• Problems getting insurance

  Why insurers might not offer you insurance and what to do if you are having problems with getting insurance

• Getting a refund for a cancelled or delayed train

  How to get a refund or compensation for a cancelled or delayed train. You need to keep your tickets to get a refund and should try to claim within 28 days

• Buying event tickets safely online

  Advice on how to buy event tickets safely online. Find out what to look for when buying tickets to an event online to make sure it's safe.

• Save energy at home

  Information about saving energy at home. Get help on how to make your home more energy efficient, saving money heating your home and more

• Payment protection insurance

  Get help with payment protection insurance issues. Check if you can complain about PPI, how to complain about it and how you can take your complaint further

• Your energy meter

  Overview and content list for your energy meter. Get help reading your meter, checking it's working correctly, getting a meter installed and more