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• Paying back a working or child tax credits overpayment

  Change how quickly you repay a tax credits overpayment, and find out about other ways to pay

• Report human trafficking

  How to identify and report human trafficking if someone you know is a victim of trafficking

• How to get a debt relief order

  Sets out the steps you need to follow in the process of applying for a debt relief order

• Problems with goods - letter before court action

  Letter to send as a last attempt to ask a trader to sort out a problem before you take court action

• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit

• If you're unhappy about poor service

  What to do if you're unhappy with poor service, what your rights are, what to say to the trader, how to get your money back, how to take the complaint further

• Reporting to Trading Standards

  Report a trader who has broken the law by contacting the Citizens Advice consumer service or Advice Direct Scotland.

• If your home is on a heat network

  Find out what a heat network is and check what to do if you have problems with your heat network supplier

• Get ready for your Pension Wise appointment

  What you need to do to make the most of your Pension Wise guidance appointment at Citizens Advice.

• Arguments for challenging a sanction

  Find out what makes a sanction unfair, how and when to challenge one, how to get more details about your sanction and where to get help challenging