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Letter to get a loan fee refunded when the loan hasn't been received
Use this letter to get a refund of a fee for a loan when the loan has not been given within 6 months
Letter to ask for a refund or alternative when a package holiday is changed
Use this letter to ask for a refund or alternative if a package holiday you're going on has been changed
Letter to claim damages for misrepresented goods or services
Use this letter to get a refund or claim damages for goods or services which were misrepresented to you at the time of sale
Letter to cancel a credit agreement before it starts
Use this letter to let a creditor know that you want to withdraw from a credit agreement before it is executed
Letter to complain about faulty goods bought from a company
Letter to complain about faulty goods and ask for a repair, replacement or refund
Complain to the Energy Ombudsman
When and how to complain to the Energy Ombudsman when you have a dispute with your energy supplier
Letter to complain to a trader about poor quality work
Letter to ask a contractor to fix a problem with building work, decorating or home improvements
Work out your budget
Use a budgeting tool to help you understand what you’re earning and spending and where you might be able to cut costs
Letter to cancel goods or services bought at home or in a public place
Letter to cancel a sale during your 14 day 'cooling off period' - for doorstep sales and sales at a home, workplace or public place
Get help with a housing discrimination problem
Where to get help if you're being discriminated against by your landlord, a letting agent or someone else involved in your housing