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• How to claim bereavement benefits

  Find out how to claim Bereavement Support Payment. For deaths before April 2017, check if you can get Widowed Parents Allowance

• What happens when a debt relief order is made?

  Explains what happens once a debt relief order has been made and your responsibility to report a change of circumstances, or information you forgot to include in the original application

• Complaining about bailiffs

  Find out how to complain about bailiffs if you’ve been treated badly - and know what you can do if you’ve already complained

• Your energy supplier has gone bust

  What happens if your gas or electricity supplier stops trading, and what you should do next

• Problems with your payment

  Overview and content list for problems with your payment. Get help appealing if you're having problems with your universal credit payments.

• How to get sick pay

  What to tell your employer and when you should tell them if you're off sick, how sick pay is paid and doctor's note

• Consumer template letters

  View our consumer template letters. We have a range of letter templates available for consumer issues, from faulty goods to credit agreements.

• Car finance claims: What to do if you bought a car on finance

  If you bought a car, van or motorbike on finance, check if you can get compensation from your lender

• If your ESA is ending because of the 1-year limit

  What you can do if your new style or contribution-based ESA is ending

• Creditors still chasing you after you go bankrupt

  Explains the situations when some creditors may still be able to contact you, after you go bankrupt