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• If you didn’t agree to switch energy supplier

  What you should do if you're switched without your permission, what your rights are and where to get extra help

• Letter to complain about a holiday

  Use this letter to complain about a package holiday and ask for compensation

• Check if you can pay less council tax

  Find out if you can get a discount on your council tax. If you’re on a low income, check if you can apply for Council Tax Reduction

• Grants and benefits to help you pay your energy bills

  Grants, benefits and other support, including Warm Home Discount, Winter Fuel Payment and Cold Weather Payment or Winter Heating Payment

• Challenging what the CMS says you should pay

  Find out how to ask the CMS for a review or a variation, for example if your circumstances have changed or you have special expenses

• Check Royal Mail collection and delivery times

  Check when Royal Mail will collect and deliver your post and what you can do if there’s a delay

• Work

  Get advice on your employment rights and ways to solve problems at work

• If you're unhappy about poor service

  What to do if you're unhappy with poor service, what your rights are, what to say to the trader, how to get your money back, how to take the complaint further.