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• Post and parcels

  Check how to claim compensation or complain about a problem with your post. You can also find out collection and delivery times and how to stop junk mail

• Event tickets

  Event tickets Buying event tickets safely online Complaining about an event Getting a refund on an event ticket Illegal ticketing websites

• Home improvements

  Information about home improvements. Read our advice before you get work done on your home, problems with building work and cancelling planned work.

• Insurance claims

  Overview and content list for insurance claims. Read our advice about making a claim on your insurance and when an insurer approaches you to settle a claim.

• Types of insurance

  Overview and content list for types of insurance. Read advice about the different types of insurance, including building, travel and vehicle insurance.

• Buying or repairing a car

  Information about buying or repairing a car. Get help if you have problems with a used car or repairing a car, if the car you bought is hire purchase and more

• Letter for repaying debt to your energy supplier

  Use this template letter to help you write to your supplier and ask to pay your debt back in small payments

• Cancelling an insurance policy

  Your right to cancel an insurance policy you have just bought or if your circumstances have changed