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• Claiming compensation if you were moved to prepayment without permission

  Check if you're owed compensation if your energy supplier moved you to prepayment without your permission between 1 January 2022 and 31 January 2023

• Student housing - your behaviour in halls

  Explains how students can be sanctioned if they misbehave or have rent arrears when living in university halls of residence. Sanctions can include withholding qualifications, preventing students progressing in their course and eviction

• Backdated water bills

  What is likely to happen if water companies pursue households for the payment of water bills if they have not been paid in the past for whatever reason and what you can do about

• Discrimination by a business or service because of pregnancy or maternity

  Check if you've been discriminated against because you're pregnant, breastfeeding or gave birth. Check if it counts as pregnancy and maternity discrimination

• Coronavirus - if you're worried about working

  Check what to do if you’re worried about being safe at work because of coronavirus (COVID-19). Also what to do if you’re pregnant, or if you or someone you live with has a health condition

• Court orders to protect children

  Check the different types of court order social services can apply for if they think your child is at risk

• Struggling to pay your debt management plan

  Tells you what to do if circumstances mean you are struggling to pay the debt management plan, emphasising the need to contact the provider and not ignore the problem

• Letter to complain to a trader about poor quality work agreed before 1 October 2015

  Letter to ask a contractor to fix a problem with building work, decorating or home improvements - if you gave the go-ahead before 1 October 2015.

• Dealing with mortgage arrears

  What happens if you miss a mortgage payment, including how to agree a repayment plan with your lender so you can pay your mortgage in smaller amounts

• Check if your smart meter should work in smart mode

  Check if your smart meter should work in smart mode This tool can tell you what type of smart meter you have in your home and if it should work in smart mode. It can’t tell you if it’s currently