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• Contact the consumer service

  Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem

• Changing debt management plan provider

  Things to think about if you want to switch debt management plan providers, including reasons for switching, the process and problems changing providers may cause

• Changing a court order for debt

  Information about changing or cancelling county court judgments (CCJ).

• Your insurer refuses your claim

  Reasons why your insurer may refuse your insurance claim or will not pay out the full amount

• When can you use the public sector equality duty?

  Explains when you can use the public sector equality duty to challenge decisions or policies which discriminate against you, or put you at a disadvantage

• Disability discrimination and energy suppliers

  Check if your energy supplier has discriminated against you if you’re disabled and what reasonable adjustments they should make so you can use their services

• Your circumstances have changed - debt relief orders

  Explains the types of change in your circumstances that you must report to the Official Receiver and what could happen if you do not report them

• Reporting a change while you're on ESA

  What changes of circumstance to tell the DWP about while you're getting ESA, how to contact the DWP about the changes

• What to do after a death

  Information on registering a death, arranging a funeral, dealing with property and organisations which can provide further help and counselling.

• Check if your previous energy supplier owes you money

  How to check if your previous energy supplier owes you money, how to claim owed money back, what to do if your supplier won't pay you what they owe you