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• Buying event tickets safely online

  Advice on how to buy event tickets safely online. Find out what to look for when buying tickets to an event online to make sure it's safe

• Debt relief orders - what you need to know

  Explains how much it will cost to apply for a debt relief order, where and how to pay, and whether there is help available to pay the fee

• If there’s a problem with your heat network

  Check who to contact and how to complain to your heat network supplier. Check when to complain to the Energy Ombudsman, and where to get more help

• Challenging a benefit decision - mandatory reconsideration

  Check what you can do if you disagree with a benefit decision made by the DWP or HMRC

• After you've been dismissed

  Help with moving on and finding a new job after being dismissed, including benefits, getting a reference, and explaining your dismissal to a new employer

• Changing your mind about something you've bought

  What you can do if you’ve changed your mind about something you’ve bought - your rights, whether you can take it back and get a refund or an exchange

• How bailiffs should treat you if you're vulnerable

  Find out how bailiffs should treat you if you’re ‘vulnerable’ - including if you’re disabled, if you have a mental health problem or if you have young children

• Young people's rights

  Rights of children and young people including information on proof of age, discrimination, personal records, punishment and religion

• Dealing with Council Tax arrears

  What happens when you miss a council tax payment, and how to negotiate with your council to pay what you owe in smaller amounts

• State Pension

  Check how much State Pension you can get and how many qualifying years you need to get the full amount