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• Switching if you owe your energy supplier money

  Check if you can switch energy suppliers if you owe your current gas or electricity supplier money and what you can do if your supplier won't let you switch.

• You can't afford to top up your prepayment meter

  Ways you can make your prepayment meter more affordable, and how to get gas or electricity urgently if you've run out of credit

• Get help if you’re behind with your energy bills

  Find out what to do if you're having problems paying your energy bills or you're in debt to your supplier

• Get help if you're behind with your energy bills

  Find out what to do if you're having problems paying your energy bills or you're in debt to your supplier

• If your energy supplier has increased your direct debit payments

  Why your payments may go up, checking your payments are correct, agreeing new monthly payments

• Get your home connected to a gas or electricity supply

  How to get your home connected to gas and electricity, how much a new connection costs, what to do if your connection request is refused, choosing a supplier

• If you’re struggling to pay your heat network bills

  Find out what to do if you're having problems paying heat network bills or you owe money. Heat networks are sometimes called communal heating or district heating

• Tell your supplier if you need extra support

  Sign up for priority services to get extra support reading your bills or meter, and priority help from your energy supplier in a power cut.

• If you’ve been told your energy supply will be disconnected

  What should happen before you're disconnected, circumstances in which you shouldn't be disconnected, the disconnection process, where to get more advice and support

• Moving home – dealing with your energy supply

  What to tell your current supplier before you move, how to set up a new supply at your new property, where to get more help