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• Using early conciliation

  Find out when you must use early conciliation, what it involves and how it affects the time limit for making an employment tribunal claim

• If you're an adult on Disability Living Allowance

  You can’t make a new claim for DLA if you’re 16 or over. Check what to do if you have a problem with your DLA

• Pensions - income drawdown

  What income drawdown (pension withdrawal) means, how it works and who it's suitable

• How bailiffs should treat you if you're vulnerable

  Find out how bailiffs should treat you if you’re ‘vulnerable’ - including if you’re disabled, if you have a mental health problem or if you have young children

• If you have a radio teleswitch or dynamically teleswitched energy meter

  Check if you have a radio teleswitch or dynamically teleswitched electricity meter and what to do when the radio frequency is turned off and the service is shut down

• Check if your employer's dismissal process is unfair

  Make sure your employer has a fair dismissal process and follows the Acas code of practice - and know when to challenge them if they don't

• Paying back an Income Support overpayment

  Find out the different ways you can pay back an Income Support overpayment, including in instalments

• Changing your mind about something you've bought

  What you can do if you’ve changed your mind about something you’ve bought - your rights, whether you can take it back and get a refund or an exchange