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• Moving home

  Overview and content list for help moving home with your energy services. Find out who your supplier is and getting your new home connected to a supplier

• Make a complaint

  Get help making a complaint about your energy supplier. Find out more about contacting your supplier about a problem and complaining to the energy ombudsman

• Problems with paying your water bill

  Read our advice about problems paying your water bill, including information if you need help paying with the WaterSure scheme.

• Complaints about your water supply

  Overview and content list for complaints about water supply. Read advice about claiming compensation from water companies and making a complaint to the company.

• Get emotional support if you’ve been scammed

  Find out where you can get emotional or financial support if you've been scammed

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement

• Problems getting insurance

  Why insurers might not offer you insurance and what to do if you are having problems with getting insurance

• Getting a refund for a cancelled or delayed train

  How to get a refund or compensation for a cancelled or delayed train. You need to keep your tickets to get a refund and should try to claim within 28 days