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• Dealing with rent arrears

  Check you’re responsible for paying rent arrears, find a way of affordably repaying them and make sure you're getting all the help you're entitled

• Get help paying for energy efficiency home improvements

  Check if you’re eligible for funding or grants to make your home more energy efficient. Get help with the cost of insulation, boilers or improving your heating

• Check you've been given the right sanction

  Find out what type of sanction you should get, how long it should be, where to get help with challenging a sanction and how to get more details

• Deciding if a heat pump is right for you

  Find out if a heat pump is right for you and your home. Compare air source heat pumps and ground source heat pumps. Know how to get financial help like the BUS

• If you get a ‘section 21’ eviction notice

  Check your section 21 notice is valid, find out what to do if it's not valid and make sure you know what to do before you need to leave your home

• Check how much Universal Credit you'll get

  Work out how much Universal Credit you’ll get each month, including which elements you’re entitled to and how your income and savings affect your payment

• Using storage heaters and immersion heaters correctly

  Check how to use electric storage heaters and immersion heaters. Make sure you’re using your heaters correctly

• If you’re having problems with your smart meter

  Check what to do if you think your smart meter isn't working properly or your energy supplier isn't getting your readings

• Staying in the UK as the parent of a child who lives here

  Check if you can apply for a parent visa, including the rules about your income

• Telling delivery companies about your delivery or collection needs

  Check how you can set your accessibility needs for parcels delivered to your home, locker, shop or collection point