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• How bailiffs should treat you if you're vulnerable

  Find out how bailiffs should treat you if you’re ‘vulnerable’ - including if you’re disabled, if you have a mental health problem or if you have young children

• If you have damp or mould in your rented home

  The different types of damp, who is responsible for dealing with it and action you may be able to take

• Asking your employer for changes to help you if you’re disabled

  Find out when your employer has a duty to make changes to help you with your disability

• Gathering evidence about discrimination at work

  Get the facts and evidence to help you take action about discrimination at work

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement

• Consumer service complaints procedure

  If you're unhappy with the consumer service you've received from Citizens Advice, you have a right to make a complaint. Find out more about the process.

• If there's a leak from a neighbouring flat

  When a landlord is responsible for repairing water damage caused by leaks or floods from a neighbouring property, repeated leaks, and what you can do about damaged belongings

• Preparing for a disciplinary or dismissal meeting

  Find out how to prepare for a disciplinary or dismissal meeting. There are a few things you should do beforehand to make sure you are well prepared