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• Switching from prepayment to paying by credit

  Replace your prepayment meter or switch your smart meter over so you pay for energy after you use it instead of paying in advance

• Get help if you’re behind with your energy bills

  Find out what to do if you're having problems paying your energy bills or you're in debt to your supplier

• Post and parcels

  Check how to claim compensation or complain about a problem with your post. You can also find out collection and delivery times and how to stop junk mail.

• Get help if you’re struggling to pay your bills

  Check what help you can get if you’re struggling with money and you can’t afford to pay bills like energy, rent, internet or council tax

• What counts as disability discrimination

  Find out more about disability discrimination in employment, access to goods and services, education, public transport

• Rules debt management plan providers must follow

  Explains the rules, set by the Financial Conduct Authority, that all debt management plan providers must follow

• When can you use the public sector equality duty?

  Explains when you can use the public sector equality duty to challenge decisions or policies which discriminate against you, or put you at a disadvantage

• Asking the council to review their decision to evict you

  Ask the council to review their decision to evict you if you’re an introductory or demoted council tenant. Find out how to make your case to keep your home