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• Switching from prepayment to paying by credit

  Replace your prepayment meter or switch your smart meter over so you pay for energy after you use it instead of paying in advance

• Getting a smart meter installed

  What smart meters are, when you can get one installed, whether you can refuse a smart meter, smart meter specifications and how to save money with a smart meter

• Charging orders

  Information about what you can do if a creditor applies for a charging order against your property

• Stopping bailiffs taking your vehicle

  Check how to stop bailiffs taking your vehicle and get it back if it's been clamped

• Struggling to pay your bills

  Overview and content list for struggling to pay your bills. Get help if you're struggling with energy bills, and how to tell your supplier if you need support

• Starting a homeless application

  Find how to apply to the council for help if you’re homeless

• If the council decide your landlord has to do repairs

  Check what your landlord has to do if the council have inspected your home and sent them a legal notice. If the council haven’t helped, find out how to complain.

• Getting help for your child from your local council

  What support is available for you and your family - including extra help if your child is a ‘child in need