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• Credit brokers explained

  Explains what a credit broker is and when they are properly authorised to act

• What bailiffs can take

  Information about what bailiffs can take. Get advice on stopping bailiffs from taking your vehicle and making a controlled goods agreement.

• Ending a joint hire purchase or a conditional sale agreement - letter

  Letter to end a joint hire purchase or conditional sale agreement. You might need to do this if you can't afford the payments any more

• Taking the first step if you need financial support

  If you need financial support, start by checking if you can get any benefits. You could get this financial help, even if you’re working or have savings

• How bailiffs should treat you

  How bailiffs should treat you How bailiffs should treat you if you're vulnerable Complaining about bailiffs Writing a complaint letter about bailiffs Check what fees bailiffs can charge

• Taking action over credit brokers

  Explains how to get your money back from a credit broker, if they have taken payment from you without your permission

• Get help with costs if you have a child or you’re pregnant

  Check what help you can get with the cost of living. This might include extra benefits and grants, free childcare, help with school costs and the Healthy Start scheme

• Get specialist immigration advice

  Check what help you can get from Citizens Advice or find a specialist immigration adviser.

• Domestic violence and abuse - getting help

  Organisations which give information and advice all aspects of domestic violence and abuse, rape and sexual assault.

• Consumer service complaints procedure

  If you're unhappy with the consumer service you've received from Citizens Advice, you have a right to make a complaint. Find out more about the process.