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• Getting your landlord to do repairs

  Getting your landlord to do repairs Getting repairs done if you're renting privately Getting repairs done if you rent from a council or housing association Asking the council to help you get repairs done Going to court if your landlord won't do repairs

• Solve an ongoing consumer problem with a business seller

  The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR

• Borrowing money

  Overview and content list for borrowing money. Read our advice including types of borrowing, getting the best deal and some tips for lending money

• Making a will

  Information about making a will and how to change or end a will. How to protect your will against being challenged

• Mortgage problems

  Check what help is available if you’re struggling with your mortgage payments, and what to do if your mortgage lender wants to evict you

• Taking your PPI complaint further

  What to do if you can’t complain to your PPI company or you’re not happy with their decision

• Faulty goods

  Consumer template letters for faulty goods. Use our template letters if you need to write about an issue with faulty goods to a supplier

• Protecting children

  Overview and content list for child abuse. Get help and information about how to protect children, including information on child abuse and how to report