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• Your debt management plan provider has closed

  What you should do next if your debt management company closes down. Debt management providers sometimes go bust or have their licence taken away

• Credit sale

  Information about what credit sale is, how it works and interest-free deals

• Check if you can get more time to deal with your debts (Breathing Space)

  Check if the Breathing Space scheme could give you more time to decide what to do next about your debt

• If you think you've bought stolen goods

  If you've bought stolen goods you need to hand them in to the police. You should then be able to get a full refund. Don't return the item to the seller yourself

• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work

• Contact the consumer service for energy problems

  Contact Citizens Advice consumer service for energy problems. By phone, online chat or online form we can help you with your worries about energy bills or energy supply.

• Get help with faulty solid wall insulation

  If you got faulty solid wall insulation from the Energy Company Obligation (ECO) or Great British Insulation Scheme (GBIS), check if you can get it fixed for free

• Letter to complain about your energy supply being switched without your agreement

  Use this template letter to complain if you were switched to a new energy supplier without agreeing - fill it in, download and sent