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• Hate crime

  Get help and advice on hate crimes and hate incidents. Find out what a hate crime is, how to check if you’ve experienced one and report it to the police

• Fire safety

  Fire safety Making sure your flat is fire safe If your flat isn't fire safe You've been told your flat is fire safe but disagree

• Credit cards

  Overview and content list for credit cards. Get help if you're struggling to pay your card, how they work, choosing a supplier and understanding the costs

• Subletting

  Overview and content list for subletting

• Deposits

  Deposits Check if your landlord has to protect your deposit Getting your tenancy deposit back if you rent privately If your landlord didn’t follow deposit rules

• PIP appeals

  Overview and content list for PIP appeals. Find out more about challenging a pip decision, mandatory reconsideration and having a tribunal hearing

• Moving home

  Overview and content list for help moving home with your energy services. Find out who your supplier is and getting your new home connected to a supplier

• Holidays

  Template letters for consumers with holiday problems. If you've had problems with your holiday, use our template letters to complain or ask for a refund