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• Dealing with Council Tax arrears

  What happens when you miss a council tax payment, and how to negotiate with your council to pay what you owe in smaller amounts

• The costs and charges of credit cards

  Information about interest and other charges, which may be incurred when using your credit card, including charges when buying things abroad, or for missed payments

• Taking action about discrimination

  Overview and content list for taking action about discrimination. Get help understanding what you can do about discrimination and how to take legal action

• Applying for an administration order

  Tells you the form to use to apply for an administration order, what paperwork you need to give to the court and how joint debts are treated

• How an administration order is set up

  Sets out the steps a court goes through in setting up an administration order

• Letter to complain about a holiday

  Use this letter to complain about a package holiday and ask for compensation

• The rules about making a court claim

  The Civil Procedure Rules and the Practice Direction on pre-action conduct are outlines. These must be followed if you take your consumer case to court

• Getting a refund on an event ticket

  Find out when you what you can get when you ask for a refund on a ticket, if you can resell it and what to do if you don't get a refund