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• Faulty goods

  Consumer template letters for faulty goods. Use our template letters if you need to write about an issue with faulty goods to a supplier

• Protecting children

  Overview and content list for child abuse. Get help and information about how to protect children, including information on child abuse and how to report

• No money to pay creditors - joint letter

  Joint letter template for when you have no money available to offer to your non-priority creditors. This template is to be used for guidance

• What happens when a debt relief order is made?

  Explains what happens once a debt relief order has been made and your responsibility to report a change of circumstances, or information you forgot to include in the original application

• Coronavirus - if you need to be off work to care for someone

  What to do if you have to be off work caring for someone whose care has stopped because of coronavirus (COVID-19). This might be because their school is closed or a carer can't come

• Appealing an ESA decision

  Find out how to appeal an ESA decision. Before you can appeal a decision made by the DWP, you might need to ask for a mandatory reconsideration

• If the car you bought is still on hire purchase

  Your rights and options if you find out the car you bought is still subject to a hire purchase or conditional sale agreement

• Forgotten a debt - DROs

  Explains what to do if you realise you had forgotten to include a debt in your debt relief order application