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• Claim compensation for a holiday

  Claim compensation if something went wrong on your holiday or the company went bust. What you're legally entitled to - what to do

• Get help if you’re struggling to pay your bills

  Check what help you can get if you’re struggling with money and you can’t afford to pay bills like energy, rent, internet or council tax

• Selling a home

  Get information on the process of selling your home. Check how to deal with estate agents, using solicitors, exchanging contracts and completion

• Dealing with Council Tax arrears

  What happens when you miss a council tax payment, and how to negotiate with your council to pay what you owe in smaller amounts

• Debt management plan fees too high?

  Action you can take if you think the fees charged for your debt management plan are unfair, including a explanation of what counts as unfair

• How to report repairs

  Reporting housing repairs to the landlord and what to do if the landlord does not carry out the repairs

• Consumer template letters

  View our consumer template letters. We have a range of letter templates available for consumer issues, from faulty goods to credit agreements

• Check if going bankrupt is right for you

  Find out what to think about before you declare bankruptcy. Read our advice to decide if going bankrupt is the right option for you

• Asking the council to review their decision to evict you

  Ask the council to review their decision to evict you if you’re an introductory or demoted council tenant. Find out how to make your case to keep your home

• Check what an IVA is

  Find out how an individual voluntary arrangement (IVA) works and the type of debts you can include