Search

• What to do if you've been scammed

  Find out what steps to take after you've been scammed. This includes how to protect yourself, check if you can get your money back and report the scam

• Mail order catalogues

  Information about buying things from a catalogue and being an agent for a catalogue company

• Letter to complain about a holiday

  Use this letter to complain about a package holiday and ask for compensation

• If you think you've bought stolen goods

  If you've bought stolen goods you need to hand them in to the police. You should then be able to get a full refund. Don't return the item to the seller yourself

• Letter to warn trader about court action for faulty goods

  Use this letter template to warn a trader that you're thinking of taking court action to sort out a problem with faulty goods

• Complain about a debt management company

  Find out how to complain about a debt management company, if you're not happy with their service

• Letter to end contract due to poor work and 'lost faith'

  Use this letter if you want to cancel a contract with a trader due to poor work and 'lost faith

• If your clothes have been lost or damaged by a dry cleaner

  Your legal rights if your clothes are lost or damaged, how to make a complaint, how to take your complaint further if you're unhappy with their response

• If you get a letter saying you’ve broken a bankruptcy rule

  Find out what to do if you get a letter about a bankruptcy offence or a bankruptcy restrictions order

• Check if your housing problem is discrimination

  Find out if your landlord, letting agent or someone else involved in your housing is discriminating against you under the law