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• Problems with insurance policies

  Overview and content list for problems with insurance policies. Read our advice to help if you're having problems with your insurance policy

• Problems with services or traders

  Template letters for consumers if you have problems with services or traders. Get help writing a letter by using our templates if you're having problems

• What you'll need to do on Universal Credit

  Find out what you'll need to do on Universal Credit. Get information about if a change affects your claim and how the new earing rules could impact your claim

• What rights are protected under the Human Rights Act?

  Overview and content list for rights are protected under the Human Rights Act

• Problems with your energy supplier or supply

  Get help with issues relating to your energy supply, such as information about power cuts, if your supplier has gone bust and claiming compensation

• Staying in your council home when someone dies

  Staying in your council home when someone dies Staying in your council home when someone dies

• Getting your homeless application decision

  Getting your homeless application decision Getting your housing plan from the council If you're offered housing because you're homeless If you're not offered housing after a homeless application

• Pension Credit

  Find out if you can get Pension Credit and how much you could get. If your Pension Credit has stopped or you have an overpayment, find out how to challenge the decision