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• Mail order catalogues

  Information about buying things from a catalogue and being an agent for a catalogue company

• Claiming Universal Credit

  Get help and advice on claiming universal credit. We offer help with applying, reapplying, going for your interview and how to get an advanced payment

• Mortgage problems

  Check what help is available if you’re struggling with your mortgage payments, and what to do if your mortgage lender wants to evict you

• Cold called by a debt management plan provider

  How to complain if you are cold-called by a debt management company - uninvited contact by phone, text, email or in person at your door

• Interruptions to your water supply

  Your rights when your water supply is interrupted for repairs or because of an emergency such as burst main pipe and what you can do when things go wrong

• Individual voluntary arrangements (IVAs)

  Find out if you're eligible for an IVA, how to make an application and get advice on solving any problems you have

• Critical illness insurance

  Information on critical illness insurance, what it covers, factors to consider before taking out critical illness insurance and how to buy an insurance policy

• What happens when a debt relief order is made?

  Explains what happens once a debt relief order has been made and your responsibility to report a change of circumstances, or information you forgot to include in the original application