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• Loan sharks

  Information about illegal lending, how to check if a lender is properly licensed and what to do if you owe money to a loan shark

• Mortgages and secured loans

  Information about mortgages and secured loans, including Islamic mortgages. Also covers credit brokers and the charges made for their services

• Credit brokers

  Overview and content list for credit brokers. Read our advice about credit brokers, including taking action over a credit broker.

• Payday loans

  Overview and content list for payday loans. Read our advice about payday loans, including reasons to complain about your lender and making a complaint.

• Offer to non-priority creditor - letter

  Letter for when you have some money available to offer your non-priority creditors

• How credit cards work

  Information about what credit cards are, how they work, credit limits, interest-free periods and statements

• Your payment card was used without your permission – distance sales

  What you can do if your payment card has been used for a distance sale purchase by internet, mail order, TV, phone or fax without your permission

• Stopping a future payment on your debit or credit card

  Information about your rights to stop a future credit or debit card payment, by phone, email or letter, and how to get your money back if money is taken from you account against your wishes