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• Making a claim on your insurance policy

  Deciding whether to make an insurance claim, how to make a claim and what to do if someone claims against you

• Cancelling an insurance policy

  Your right to cancel an insurance policy you have just bought or if your circumstances have changed

• Vehicle insurance – making a claim if your car or its contents are stolen

  What to do if your car is stolen or something’s taken from your car you may want to make a claim on your motor insurance

• Paying for water without a meter

  How you are charged for your water if you don’t have a water meter and what to do if you have a query about your charge

• Illegal ticketing websites

  Checking that a ticketing website is genuine and what to do if you think you have bought a ticket from an illegal website

• Staying in the UK on a visa without your partner

  If you’re in the UK as a dependant on your partner’s visa, you’ll need to check your eligibility to stay in the UK and apply for a new visa if you can. If you’re not eligible to stay in the UK you might have to leave

• Problems with your travel insurance claim

  What you need to do if you have problems making a claim on your travel insurance policy

• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• An insurer approaches you to settle a claim

  What to think about before taking up an offer to settle a claim directly from another insurer

• Credit Union loans

  Information about credit unions, how credit union loans work and how to find a local provider