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• Complaining about the public sector equality duty

  How to use the public sector equality duty to challenge policies or decisions of a public authority which you think discriminate or put you at a disadvantage

• Taking your PPI complaint further

  What to do if you can’t complain to your PPI company or you’re not happy with their decision

• Writing a complaint letter about bailiffs

  Check what to include in a letter complaining about bailiffs, and what you can ask creditors to do to solve your complaint.

• Problems with an insurance claim

  Contacting your insurer about a problem with your claim and when to use the Financial Ombudsman Service to resolve a complaint with your insurer.

• Complain about a local council's involvement with your family

  Find out how to complain about your local council if they've been involved with your family

• Complaining about benefits services

  Complaining about benefits services. You should consider complaining if the people dealing with your benefits claim or issue have handled it badly

• Complain about an insolvency practitioner

  Find out the steps to complain about the insolvency practitioner dealing with your individual voluntary arrangement (IVA

• Applying for flexible working

  Check what flexible working is, how to make a flexible working request and what your employer will do next

• Problems with your travel insurance claim

  What you need to do if you have problems making a claim on your travel insurance policy

• Complain about a debt management company

  Find out how to complain about a debt management company, if you're not happy with their service